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What should I do when I forgot or want to change my password?

No need to worry when you can’t access your account. You can easily change your password and retrieve your account within a few steps.

When you enter your password wrong, you will find "Forgot your password?" button, click on it.

Forgot password step 1: Input your email address

Input your email address and a verification code will be sent to your inbox to confirm it's your account.

In your email inbox, you will receive a link and a 6 digit code. Follow the link to input the reset code.

Forgot password step 2: Input the reset code

You need to type the 6 digit code contained from your email carefully, in order to reset your password.

Forgot password step 3: Set a new password

Lastly, choose a new password and retype to confirm it. 

Upon resetting your password and replacing it with a new one, you’re good to go!

How to change/reset my password?

This is the steps that you need to take when you remember your password but you want to change, reset, or renew it.
On the top right of the page, please click your name.


Find the "Profile Setting" menu, and click it.

Change password step 1: Find the "Change Password?" Button

Scroll down through your Persoinal Information page and click the "Change password?" button.

Change password step 2: Type your current and new password

A form will be appeared below it, then type your current password and the new password.

And now you're all set! Changing passwords regularly will increase the security of your account.


In case you found any suspicious activity, or you need any further assistance, please drop us a message at business@cmlabs.co and our support team will be glad to assist you.

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Last updated 2020-06-26 UTC.